Terms & Conditions
The Surro-Kitty™ is a handmade item. Therefore, each device is unique and will vary slightly in size and/or shape.
International orders may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. Since each country has different customs criteria, it is difficult to estimate these fees prior to shipment. The shipping charge you pay at checkout only covers the fees necessary for Wholeful Pet get the package delivered. However, it does not include any import fees that may be imposed by your country.
Additionally, packages subject to customs clearance procedures may be also be subject to delays beyond original delivery estimates. We cannot control or prevent this type of delay.
Once an order is placed, items ship within 7-10 business days. During March-August, orders can take up to 2 weeks (14 business days) to ship. In some instances, processing times may extend beyond 14 business days. Whenever this occurs, we will notify you with an estimated ship date. Wholeful Pet reserves the right to decline or cancel an order at any time. Notification is via email to the address you provided when submitting your order. We assume no responsibility for issues resulting from such declines or cancellations.
The Surro-Kitty™ is designed for orphaned neonatal kittens who are difficult bottle-feeders. While no device is better than a natural nursing mother, the Surro-Kitty™ is intended to allow orphaned and abandoned kittens to nurse in a way most natural to them. Wholeful Pet makes no guarantees that every neonatal kitten will take to the Surro-Kitty™ immediately. Effort is sometimes required by the caregiver. Kittens that are accustomed to being bottle-fed will sometimes take a little longer to understand the Surro-Kitty™.
Kittens should be supervised while nursing from the Surro-Kitty™ at all times. Kittens should not be allowed to chew on the teats. Therefore, it is best that teething kittens not use the Surro-Kitty™. The Surro-Kitty™ is not intended to replace human supervision.
The Surro-Kitty™ is made from machine-washable materials. The Surro-Kitty™ can be washed in a standard washing machine without damaging the faux fur. We recommend tumble drying on low setting. Do not iron or use bleach on the Surro-Kitty™. The Surro-Kitty™ contains metal grommets. Do not place the Surro-Kitty™ in the microwave to heat.
The Surro-Kitty™ comes with a one-year warranty. In the event the Surro-Kitty™ becomes damaged or defective due to initial construction quality, Wholeful Pet will repair or replace the device. Wholeful Pet will not replace Surro-Kitties damaged due to inappropriate care.
Returns, Refunds, and Exchanges
Every Surro-Kitty™ is shipped in brand new, unused condition. If any Surro-Kitty™ or Surro-Kitty™ component arrives in damaged or defective condition, the item(s) may be returned for an exchange or credit. Because cats and kittens can harbor harmful microbes in their saliva, health and safety concerns dictate that physical returns for a refund cannot be accepted. Therefore, all purchases are final. For concerns related to a specific order, email CustomerService@WholefulPet.com.
Shipping Charges / Order Refusal
A flat-rate shipping charge is applied to orders. If an order shipment is refused, any expenses incurred by Wholeful Pet related to order refusal will be deducted from any final refund.
The information you provide to us will be used only to fill your order. Your personal details are never shared with a third party.